FORDLiive

KEEPING YOUR COMMERCIAL VEHICLE AND YOUR BUSINESS HEALTHY

If vehicles stop, businesses stop. That's why we believe keeping your vehicles healthy shouldn't be an optional extra.

Introducing FORDLiive enabling smarter maintenance decisions, faster turnaround and dedicated, data-driven technical support. FORDLiive is an integrated suite of products and services designed to maximise the productive uptime of your connected Ford commercial vehicle.

This means that before your vehicle reaches the workshop your Dealer has been able to identify the required work, plus any upcoming work that might be best bundled together and agree with you the best schedule to keep your business moving. In addition, the Dealer can best plan the parts and technical support needed for the appointment to ensure the work can be completed without unnecessary delays.

But FORDLiive is more than a data service. At its heart are our FORDLiive Centres with dedicated FORDLiive Agents. They connect our Transit Service Dealers directly with the wealth of knowledge and resources of Ford to ensure that any assistance needed to secure technical advice, or the parts required to keep your vehicles on the road, achieves the fastest and highest levels of support. Working together with our Transit Service Dealers we share an unwavering focus on maximizing the uptime we deliver to our commercial vehicle customers.

STAY AHEAD WITH SMART SUPPORT

Ford Commercial Vehicles fitted with a FordPass Connect modem can now benefit from a range of smart features that keep them running at peak performance – as a business customer you have all the advantages on your side.

When permissions have been provided, we can access up to 60 days of your vehicle health status, allowing us to provide the best advice, anticipate upcoming maintenance needs and reduce turnaround times.

FORD SERVICE PRO

Ford Service Pro is Ford’s Commercial Vehicle Service Promise, committed to minimising downtime of your vehicle and expense to your business, at your convenience. Benefit from a suite of specialist capabilities including extended opening hours, same day inspection, Ford Express Service and easy to access online service booking.

FORDLIIVE CENTRES

At the heart of FORDLIIVE are FORDLIIVE Centres with dedicated Agents connecting the Transit Service Dealer network with additional expertise, resources and vehicle health data. Working together to secure technical advice or parts required to keep your vehicle on the road, we share an unwavering focus on maximising the uptime we deliver to our commercial vehicle customers.

UPTIME PRO

UptimePro is our new alert system allowing FORDLiive Agents to monitor repair progress of vehicles. UptimePro monitoring is available from the moment a vehicle requests roadside assistance all the way through to the completion of the repair. FORDLiive Agents are alerted about delays in repair progress to help us resolve any issues and expedite the repair.